FAQ

Q: What is the after-sales guarantee of products of Vastar?

A: From the day of purchase, if it is not deliberately destroyed, we will provide a full refund or replacement for free within 6 months. Within one year, based on the severity of the product's problem, a partial refund or replacement will be based.

Q: If there is a problem with the product after purchase, how can I contact you?

A: You can contact us via the following email address represent@vastar-tech.com. Our staff will respond to your questions within one working day. If there is a order ID, that will help us to solve your problem faster.

Q:How can I find Vastar’s products?

A: Our products are sold on Amazon online malls, including but not limited to US Amazon.com, Amazon.de, and Amazon.co.uk. You can find our products in Amazon stores by searching for the product title or brand name Vastar.

Q: If the product I bought is no longer available, and I cannot buy a new one, what can you do for me?

A: If your product cannot be used due to quality problems, and you find that the product is no longer on sale, please feel free to contact us. If we still have stock, we can directly arrange a replacement to you. If there is no product of the same type but there is an upgraded version of the product, we can also send you a higher-priced upgrade version for free.

Q: I tried to contact the seller proactively, but I did not receive any response?

A: Vastar's customer service staff are all dedicated staff, and will reply within one working day upon receipt of message. Through customer feedback, we discovered the possible reason for this misunderstanding: there are other stores that are not officially authorized by us that are also selling our products. When customers buy products from these stores and leave messages to these stores, customers may not get reply from them. So when you encounter this situation, please contact us through the only contact email on our website(represent@vastar-tech.com).

Q: I purchased a set of products and I like the parts very much except one part is broken and cannot be used. In this case, can I get a free replacement for this broken part?

A: Thank you very much for your support and love of our products. In this case, if we have a separate part, we can definitely send you a replacement for free. If we do not have the replacement, we will provide you with a partial refund. Or depending on the situation, we can send you a complete set of products for free.

Q:The product I received may be defective, what should I do?

A: I am very sorry that you have encountered such a problem. At this time, please contact us first through the email represent@vastar-tech.com, we will help you solve the problem as soon as possible after confirming the situation.

Q: What is the use of the registration on Vastar official website?

A: When you contact us, provide valid information that you have registered with Vastar, and the after-sales guarantee time of your purchased our products will be automatically extended by 3 months. If you are a loyal buyer of our brand, we may contact you for inviting you to try out our new product for free.