Customer Service

Your satisfaction is our most important goal. We listen to our customers carefully, and analyze problems from customers’ perspective. All of our products are provided with warranty, and very email from you will be responded within 24 hours.

If you need any help, please don’t hesitate to get in touch!


  • Unconditional 45-Day Refund or Replacement

Not satisfied with your new Vastar product? Return or replace it for ANY reason within 45 days of purchase.

  • 18-Month Worry-Free Warranty

For a full 18 months after you purchase an Vastar product, any quality or manufacturing related problems will be resolved by repairing or replacing your product. Just enjoy the reassurance of our worry-free warranty.

  • Free Lifetime Technical Support

Have any problem on how to get your Vastar product to work properly? Contact our friendly, knowledgeable support team. We’re always here to help!

Warranty Limitations:

  • Improper maintenance
  • Improper use or installation
  • Unauthorized modification or repairs
  • Product damage after 18 months


For customer service, please contact us at